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APA Style

Rangkuti, Freddy. (2017). Customer Care Excellence . Jakarta: Gramedia Pustaka Utama.

Chicago Style

Rangkuti, Freddy. Customer Care Excellence. Jakarta: Gramedia Pustaka Utama, 2017. Text.

MLA Style

Rangkuti, Freddy. Customer Care Excellence. Jakarta: Gramedia Pustaka Utama, 2017. Text.

Turabian Style

Rangkuti, Freddy. Customer Care Excellence. Jakarta: Gramedia Pustaka Utama, 2017. Print.